We offer several methods of placing your order:
• By email
• By fax
• Over the phone
• Online

As long as we get the product codes and quantities you would like to order, we should be good to go!

There are several methods of making you payment:

• Bank Transfer (BACS, SWIIFT or CHAPS are the most common methods)
• Credit Card (we accept most credit card ie MasterCard, Visa etc., the only one we don’t take is Amex)
• Cheque (goods will be only be shipped on cleared funds)
• Cash

We aim to begin processing your order on the same day it is received, we get most orders completed within 48 hours of receipt, however some larger orders do take longer to process and we will notify you of such instances.

Once packed, we will provide you with a written confirmation of everything which is in stock and ready to ship out. We will also notify you of an ETA for the items which are out of stock. You can decide at this point if you would like to accept part shipment or have the order delivered all in one go.

Once your order has been processed and paid for, we obtain a tracking number from UPS and will provide this to you once they have collected the order from us.

Of course! Everyone likes to save money so if you have a trusted carrier you use on a regular basis, they may be able to provide a better price so there’s no harm in checking. Just let us know at the time of ordering and once we have the goods packed we will provide you with the shipment dimensions so you can obtain a quote.
Just get in touch with us within 3 days of delivery, preferably by email info@littlepenny.co.uk. We will either get the item repaired, replaced or get a credit note issued for you. More details can be found in our Terms and Conditions of Sale?